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NYC ACCESS HRA is for people applying for or receiving New York City SNAP or Cash Assistance, and for clients using Fair Fares NYC or Access-A-Ride. It lets you check case information, benefit balances and upcoming recertification dates, along with the status of some Fair Fares and Access-A-Ride services. The app is published by NYC Human Resources Administration.
You can review upcoming, missed and completed appointments, and add appointment reminders to your device. Payment information includes upcoming and past payments, such as payments to a landlord or utility company and payments to an EBT card. The app can also show documents requested for an application or case update. You may submit a document by taking a photo or choosing an image already on your device.
Submitting a document does not mean HRA has accepted it. Check the app’s document records to see what the agency has received and accepted. Keep in mind that the listed retention periods differ: uploaded documents remain on the required-documents list for 100 days, while accepted documents remain in the accepted-documents list for 60 days.
This app is most useful if you already deal with HRA and want to follow your case or handle related paperwork on a phone. It can also show profile contact details and notification preferences on file with the agency. Caseholders can update profile information only once every 24 hours; Fair Fares-only clients can make updates more often.
Before using it, consider whether you want case details and benefit information accessible through an app, and whether sending paperwork from your phone suits you. The supplied information describes case-related notifications, including reminders about recertification, appointments and required documents; it does not specify the device permissions the app requests. Review those prompts and your notification settings when deciding what to allow.
NYC ACCESS HRA has a 4.6-star rating from about 119,000 reviews and more than 1 million installs. Those figures suggest broad use, but they do not tell you whether the app fits your needs or how it will handle your particular case.
